When you receive goods ordered from www.activewise.co.uk , and you change your mind about anything you order, you may cancel the order up to seven working days starting from the day AFTER the goods were delivered. Please note 7 working days do not include public holidays or weekends. We will refund the price paid as soon as possible, but no later than 30days from notification that you wish to cancel the order. This notification must be in writing, and will not be accepted in the form of a telephone call only. We will refund the cost of the goods to you, plus the cost of carriage. Please note, we will only refund the basic carriage charge incurred in sending the goods to you. Goods returned must be in perfect condition and fit for resale.
We will only accept goods returned to us that are in perfect condition and "fit for re-sale" This means that the original product packaging should be intact and in good condition and the goods themselves should be returned in perfect condition, as initially received by you the consumer. All packs, bottles and jars MUST be unopened and with their original seals intact. Any goods returned that do not meet this criteria cannot be accepted for a refund. We recommend you use an Insured trackable service to return any goods to Activewise.
Whilst goods you wish to return are in your possession you must ensure they are not subjected to adverse conditions such as moisture, odours, oil etc as items will not be accepted that are returned and show signs of contamination.
Recovery of goods after cancellation
When you, the consumer, exercise your right to cancel the contract , ownership of the goods reverts to Activewise Ltd. The DTI regulations impose a responsibility to you, the consumer, to take 'reasonable care' of any goods that have been supplied to you from Activewise. You , the consumer, also have a duty to restore the goods to Activewise, you must therefore return the goods to Activewise, or make them freely available for collection by our appointed courier. If you do not freely return the goods, at your cost, to Activewise then we may have to deduct any reasonable costs we incur in recovering the goods from you. This will be deducted from your refund.